Refund Policy

Cancellation Policy

Workshops and Private Events

Workshops cancelled with notice 14 or more days before the workshop can receive a refund minus 25%. We unfortunately cannot refund with notice 13 days or less before the workshop date.

Inclement Weather Policy

The safety of our students and instructors is our top priority. In the event of inclement weather, we may need to postpone or cancel a workshop. We determine inclement weather by the cancellations of buses and taxis. 

• Cancellations by Urban Tractor:
  If weather conditions make travel unsafe, Urban Tractor will notify participants by email as soon as possible. Workshops will be rescheduled to a later date.

• Participant Cancellations:
  If you are unable to attend due to local weather conditions, please contact us. While our standard cancellation policy applies, we will do our best to accommodate you by offering a credit or transfer to a future session if the circumstances are severe. Due to the nature of Canadian Weather please provide yourself extra time for travel.

Missed classes for MULTIPLE day workshops

Rescheduled workshop dates are $50+hst per class providing we have an upcoming date available. If your workshop is only one day please refer to the above workshop and private events policy. One on one teaching $15 per 10 minutes of instruction ($90/hour.)

 

Refund Policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will work with you to refund or replace your defective product after we receive your return.

You can always contact us for any return questions at info@urbantractorfarm.com.